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All notifications for returns and exchanges must be made within 7 days of receiving your order.
All discounted items are exchange only, not refundable.
You will need to inform us of your intent to return an item and the reason why you would like to return it, before doing so. This must be done in writing or via email.
Items being returned and/or exchanged must be received by us within 14 days and should be unused and in its original condition, complete with the original packaging and tags should be still intact. If you wish to exchange an item please include the item you would like to exchange the return for. Get more information about where’s the gold. Exchanges are subject to stock availability and you may be charged for delivery costs.
In cases where we receive items that are damaged, used or appear to not be in its original condition, no refund shall be given. the original receipt/invoice (email sent when purchase was made) and a complete ‘returns note’ form must be enclosed with the package. where returned items are received without a receipt/invoice of purchase and ‘returns note’ form, no refund shall be given. We reserve the right to refuse to accept returned items that we believe are not in their original condition.
Customers are responsible for the payment of any postage incurred in the return of an item, unless there has been an error on our part, such as the item being faulty. we are not liable for any packages lost in the post – we therefore suggest that you return your item using a “signed for” or traceable method. Any refunds will be made using the same payment method used for the initial transaction – please be aware that credit card companies only allow refunds to be made to the card used to pay for the original order. Please allow up to 7 days for the refund to be processed. Refunds will not be given for any postage costs incurred by us in sending your order unless there has been an error on our part.
For returns from outside of Europe, import duties will be deducted from the refund.
This returns policy does not affect your statutory rights. we reserve the rights for updates of the information without further notice.